PRODUCT QUESTIONS

The devices portrayed in the pictures represent the average condition of a batch. We buy in bulk and differences in batches may cause some pictures to deviate from the actual product. We try to prevent this as much as possible.

We can’t specify hours of usage because of the large quantities we process in our warehouse, we guarantee all products are checked and fully working before they leave our warehouse.

To keep the price as low as possible we only test/check the products as soon as they enter our warehouse. Any defects are fixed by our own technical service department. For an extra fee, it is possible to completely service the device prior to shipment. Please contact us for more information.

Yes, a new bulb is not included, but the fixtures are tested in our warehouse upon arrival. If you’d like to receive a new bulb alongside with you delivery, please check the Spare Part-section.

ORDER QUESTIONS

Yes, the products on our website represent our inventory.

Please check to make sure the email isn’t in your SPAM-folder. This might happen, because the email contains links. In case you didn’t receive an email within 2 hours, then please send us an email, use the chat or call us.

Yes, if the product is broken you can contact us within 48 hours.
You can send back the product and on request, we’ll fix the product or refund the payment.

Feel free to contact us if you need any information about returns.

You can always contact us if you are looking for a product that isn’t listed on our website. We are continuously working on filling out our product range.

PAYMENT QUESTIONS

Online we offer iDeal, Paypal, creditcard, Sofort, Bancontact or bank transfer. In our showroom we accept cash or cards.

All our prices are excluding VAT.

Yes, we work with the payment provider Mollie, which uses your payment provider’s own environment to complete the transaction through a secure connection.

All transactions are processed by Mollie, not by CUE Sale itself.

DELIVERY QUESTIONS

Orders placed and paid on workdays, will be prepared for shipping on the same day. Delivery will take between 1 and 5 workdays depending on the size and destination of your order.

Ofcourse, when you place your order you’ll be able to select pickup as an option from one of our warehouses in Eijsden, the Netherlands.

Yes, we ship worldwide from our warehouses in Eijsden (the Netherlands).

That depends on the type of products, amounts you order and your destination country. Upon placing your order the shipping fee will be calculated for your order. That way you’ll immediately know what it’ll cost.

If you think for any reason that the shipping amount seems to be incorrect, please contact us and we’ll help you out.

Yes, if there is a track & trace code available from the shipper

MISCELLANEOUS QUESTIONS

Our entire website uses a secure connection between you and our server. We don’t share any personal information with third parties. We only ask for information that is necessary to provide you with the service you request. For more info please click here.

Please click here to see all the available options.

We will respond as soon as possible generally within a few hours. (Monday till friday)
If you do not hear from us within 24 hours, kindly give us a call at +31 (0)43 20 43 020 as your message did not get to us. (Mon. till Fri. 10:00 – 17:30 CEST)

When our online chat is available, an orange button on the bottom left will appear.

Ofcourse! Follow our socials for some behind the scenes and product updates.

SHOWROOM QUESTIONS

Our showroom is open from Mon. till Fri. 10:00 – 17:30 CEST.

We can’t fit all our products into our showroom so we try to show our latest additions and most popular products.
If you want to see some specific products, please contact us before your visit.