The devices portrayed in the pictures represent the average condition of a batch. We buy in bulk and differences in batches may cause some pictures to deviate from the actual product. We try to prevent this as much as possible.
We can’t specify hours of usage because of the large quantities we process in our warehouse, we guarantee all products are checked and fully working before they leave our warehouse.
To keep the price as low as possible we only test/check the products as soon as they enter our warehouse. Any defects are fixed by our own technical service department. For an extra fee, it is possible to completely service the device prior to shipment. Please contact us for more information.
Yes, a new bulb is not included, but the fixtures are tested in our warehouse upon arrival. If you’d like to receive a new bulb alongside with you delivery, please check the Spare Part-section.
Used products are mostly all products on CUE Sale. All used products are checked and tested.
Demo products have been used by our team, for example in our showroom. All demo products are inspected and tested and are most of the time fully covered by the manufacturers standard warranty.
These products can have some scratches and may not come in their original packaging
You can find more information on the product page about the warranty. (1 or 2 years warranty)
B-Stock products means that a product has been returned or replaced under guarantee and can no longer be sold as ”new product” (But is used by the customer)
B-Stock products may have scratches or show traces and may not come in their original packaging. Warranty period can be found on the product page.
We check all products when they come in to our warehouse and check them again if they leave our warehouse.
New Products are new in box, fully covered by the manufacturers standard warranty.
Yes, the products on our website represent our inventory.
Please check to make sure the email isn’t in your SPAM-folder. This might happen, because the email contains links. In case you didn’t receive an email within 2 hours, then please send us an email, use the chat or call us.
Yes, if the product is broken you can contact us within 48 hours.
You can send back the product and on request, we’ll fix the product or refund the payment.
Feel free to contact us if you need any information about returns.
You can always contact us if you are looking for a product that isn’t listed on our website. We are continuously working on filling out our product range.
Online we offer iDeal, Paypal, creditcard, Sofort, Bancontact or bank transfer. In our showroom we accept cash or cards.
All our prices are excluding VAT.
Yes, we work with the payment provider Mollie, which uses your payment provider’s own environment to complete the transaction through a secure connection.
All transactions are processed by Mollie, not by CUE Sale itself.
Orders placed and paid on workdays, will be prepared for shipping on the same day. Delivery will take between 1 and 5 workdays depending on the size and destination of your order.
Ofcourse, when you place your order you’ll be able to select pickup as an option from one of our warehouses in Eijsden, the Netherlands.
Yes, we ship worldwide from our warehouses in Eijsden (the Netherlands).
That depends on the type of products, amounts you order and your destination country. Upon placing your order the shipping fee will be calculated for your order. That way you’ll immediately know what it’ll cost.
If you think for any reason that the shipping amount seems to be incorrect, please contact us and we’ll help you out.
Yes, if there is a track & trace code available from the shipper
Our entire website uses a secure connection between you and our server. We don’t share any personal information with third parties. We only ask for information that is necessary to provide you with the service you request. For more info please click here.
We will respond as soon as possible generally within a few hours. (Monday till friday)
If you do not hear from us within 24 hours, kindly give us a call at +31 (0)43 20 43 020 as your message did not get to us. (Mon. till Fri. 10:00 – 17:30 CEST)
When our online chat is available, an orange button on the bottom left will appear.
Ofcourse! Follow our socials for some behind the scenes and product updates.
Our showroom is open from Mon. till Fri. 10:00 – 17:30 CEST.
We can’t fit all our products into our showroom so we try to show our latest additions and most popular products.
If you want to see some specific products, please contact us before your visit.